Refund Policy

This Refund Policy explains when refunds may be issued for purchases made through Concept Hospitality.

1. Membership Plans

Membership refunds are considered only if the request is made within the eligible refund window stated at purchase and the membership has not been substantially used. Partial usage may reduce the refundable amount.

2. Reservations & Vouchers

• Refunds depend on hotel approval, booking status, and the offer terms shown at checkout.
• Non-refundable promotions, festive packages, and special-rate bookings may not qualify for refunds.
• Processing fees or gateway charges may be non-refundable where permitted by law.

3. Failed or Duplicate Payments

If a payment was deducted but the service was not confirmed, we will investigate and initiate a refund to the original payment method after verification.

4. Refund Timeline

Approved refunds are typically processed within 7–14 business days, depending on your bank or payment provider.

5. How to Request a Refund

Submit your booking reference, payment details, and reason for the request through our Contact Us page. Our team will review and respond within a reasonable timeframe.